Kroger

Had an amazing visit the other day, I actually ran into one if the managers and we spoke about all the updates the store went through in 2023! It was very informative and impressive to see how dedicated they have been to providing a great experience for their guests! The only place I do my shopping, great selection, great service and the staff is always so friendly, outgoing and helpful! Stop on by, you won't leave disappointed!

Only one register with a cashier open at 2:30 pm. Self checkout Scanner rang up $38 dollars for 2 lbs of chicken, cashier eventually came over to void and attempted to fix. After scanning and bagging and putting all my groceries back in my cart..$185 worth, the register would not take my payment. Required management override to my cashier override! cashier called for manager 4 separate times, 10 minutes later, still no manager anywhere to be found and frustrated beyond belief, I left my groceries and walked out. On my way home, I called the store to explain what happened, this was the only response, “I can’t make people work ma’am”. I understand it’s difficult and very challenging to work with the public, but if you can’t care for your customers in an acceptable way, you shouldn’t be open.

Saturday late morning, a very busy time, and we are all herded into the self checkout to pay for their overpriced foodstuffs. Not one real person available to take our money. Thousands of employees pushing the bigass blue karts gathering groceries for someone, not one of them can lift up their countenance and say hello to a customer. Thousands of new gimmicks to get you to buy More, under the guise of Save A Dollar If You Buy Ten Of These Similar Stickered Items. PURPOSEFULLY CONFUSING! EITHER PUT SOMETHING ON SALE OR DONT!!! STOP TRYING TO CONFUSE. Really getting sick of this place.

December 28 28, 2023. I stood on the phone with customer service and grocery for 20 minutes. I had to call three different times to reach someone to answer my question where old English cheese spread is located. Nobody was in the customer service desk couldn’t answer and there was no manager around to do anything to help me out. I am a an angry Kroger card, carrying Customer. All I wanted to do was to find a simple cheese spread in the store. When I interested a store, the cashier running the registers pointed me in the wrong direction to cheese, where there was no glass jar cheese located anywhere. I then contacted the service desk because of visually impaired, and, I was put on hold three times for a total total of 20 minutes and decided to get shopping here. I am livid. The excuse that the customer service told me that she had people waiting in line and she couldn’t help me Blue my top because it already been talking to her for 20 minutes so obviously, I do not matter to this company and I am extremely disappointed. It’s going to be a cold day in hell Michigan before I come back here and use my Kroger card. I simply cannot believe the attitude of these people are usually love this Kroker forget it and go to Hartland or Howell I don’t need Brighton. To my 2,000,000+ viewers I wish all of you a happy new year and I hope your shopping goes much better than mine. Love to you all.

I love there’s no manager present. I love the fact that I need three cards to check out with my own scanner. I love it when the attendant comes over and makes multiple mistakes. I guess I am more efficient than one person running six scanners. Although the although the produce section looked very nice, I don’t know why I shopped there. I am disappointing every time I go in there.

I do instacart and this is hands down the best kroger within 50 miles each direction! I see people commenting upset there weren't alot of cashiers but I just have one question for them! Do you guys never shop anywhere? Every place is self checkout these days...if you don't wanna be the person checking out then order instacart otherwise Goodluck

Katie on lane 10 had a poor attitude today. She did not acknowledge us at all and did not thank us for coming. Did not say two words to us during the entire interaction. I asked her to bag a few things separately, she did not acknowledge that and proceeded to send the items down to her bagger without stating our request to her. Horrible customer service.

Get rid of that nasty old man in the deli. Last time I came, he cut way more deli meat than what I asked for. When I told him I didn’t want extra, he very rudely said ‘What’s the difference?’. Yesterday, he SNEEZED all over without covering his mouth. I was so grossed out I walked away. Then, I went to get a half gallon of milk and they were out completely. I walked out of the store and went to a different store. What a waste of my time!